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Sunshine Health Therapy Program

Sunshine Health offers multiple therapy benefits (PT/OT/ST) to its members. Read more about the team of vendors and authorization requirements.

Medicaid, Serious Mental Illness Specialty Plan and Child Welfare Specialty Plan

Sunshine Health contracts with Health Network One (HN1) to manage its therapy program. HN1 contracts providers under Therapy Network of Florida (TNFL).

TNFL administers therapy services at outpatient free standing facilities for Sunshine Health’s Medicaid (MMA), Serious Mental Illness (SMI) Specialty Plan and Child Welfare (CW) Specialty Plan members ages 3 years and above enrolled in Sunshine Health. Members ages 0-2 years old are managed by Sunshine Health.

The following services are excluded:

  • Members ages 0-2 years*
  • Children's Medical Services (CMS) Health Plan
  • Long Term Care
  • Medicare
  • Early Intervention Services (EIS)
  • Prescribed Pediatric Extended Care (PPEC) locations
  • Outpatient (Hospital)

*Note: Members are managed by TNFL on the date of their 3rd birthday. Existing plans of care that extend past a member’s 3rd birthday will continue to be managed by Sunshine Health until completion.

Children’s Medical Services Health Plan

Sunshine Health handles authorizations for therapy services for CMS Health Plan members. An authorization is required for members 3 and older.

Frequently Asked Questions (FAQ)

We have outlined some Frequently Asked Questions (FAQs) below. 

  • TNFL administers therapy services at outpatient free standing facilities for Sunshine Health’s MMA, SMI, and CW members ages 3 and above enrolled in Sunshine Health.
  • Member ages 0-2 are managed by Sunshine Health.

  • Long-Term Care (LTC)
  • Medicare
  • Children's Medical Services (CMS) Health Plan 
  • Early Intervention Services (EIS)
  • Prescribed Pediatric Extended Care (PPEC)
  • Outpatient hospitals 

An authorization is not required for MMA, SMI, CW, and CMS member ages 0-2.

  • An authorization is required for members 3 and older.
  • If an MMA, SMI, or CW member has an active Plan of Care when they turn 3 years old, Sunshine Health will continue to manage PT/OT/ST services. Once the Plan of Care expires, a new authorization request should be submitted to TNFL for these members.

  • Participating TNFL therapy providers should continue to obtain authorizations via the TNFL Provider Web Portal. To reference full guidelines for authorization requests, please reference the Provider Resources page in the TNFL Provider Manual (PDF).
  • Non-participating TNFL providers may submit authorization requests via fax at 1-855-410-0121.

Please submit your authorization request through Sunshine Health’s Secure Provider Portal. An authorization is required for members 3 and older.

Providers wishing to service these members can Join Our Network. Sunshine Health will reach out to you regarding participation after you provide the requested information.

Call TNFL at 1-888-550-8800 and select Option 2 to speak with an in-house Provider Relations Representative.