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Important Contact Information

Member Helpline

1-866-796-0530
Available 24 hours

Member Help Line TTY

1-800-955-8770
Available 24 hours

Website

SunshineHealth.com

Address

PO Box 459088
Fort Lauderdale, FL 33345-9088

Service	Contact Information
Long Term Care Transportation Services (Non-Emergency)	Reservations and Ride Assist (Where’s My Ride?): 1-888-863-0248 (TTY 711)
HearUSA (Hearing Services)	1-855-242-4935
Pharmacy Services	1-800-460-8988
Florida Care Management Services Agency	1-877-462-1200
Long-Term Care PDO	1-877-659-4500
Disease Management	1-800-942-4008
Nurse Advice Line	1-866-796-0530
Dental Services	Contact your case manager directly or call 1-866-796-0530 for help with arranging these services.
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults	1-800-96-ABUSE (1-800-962-2873) TTY: 711 or 1-800-955-8771 DCF Abuse Hotline
For Medicaid Eligibility	1-866-762-2237 TTY: 711 or 1-800-955-8771 DCF Medicaid
To report Medicaid Fraud and/or Abuse	1-888-419-3456 AHCA Medicaid Fraud and Abuse Complaint Form
To request a Medicaid Fair Hearing	1-877-254-1055 1-239-338-2642 (fax) MedicaidHearingUnit@ahca.myflorida.com
To file a complaint about Medicaid services	1-877-254-1055 TTY: 1-866-467-4970 AHCA Florida Medicaid Complaints
To find information for elders	1-800-96-ELDER (1-800-963-5337) Department of Elder Affairs
To find out information about domestic violence	1-800-799-7233 TTY: 1-800-787-3224 National Domestic Violence Hotline
To find information about health facilities in Florida	FloridaHealthFinder.gov
To find information about urgent care	Call 1-866-796-0530 or visit our website at SunshineHealth.com
For an emergency	9-1-1 Or go to the nearest emergency room