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Availity Provider Training Virtual Sessions

Date: 12/11/24

Availity is offering virtual training sessions to help Sunshine Health providers learn how to validate eligibility and benefits, submit claims, check claim status, submit authorizations and access Sunshine Health payer resources.

Providers must log into their Availity Essentials account to register and attend the virtual training sessions. Providers can register now to get started with Availity Essentials.

Availity experts will be available to train providers to use the following tools and functions. Space is limited, so please register soon. All times are Eastern:

  • Availity Essentials Introduction: Monday 2 p.m., December 2
  •  Authorization Tools: Tuesday 12:30 p.m., December 3
  •  Claim Submission: Wednesday 12 p.m., December 4
  •  Claims Follow-up Tools: Thursday 1 p.m., December 5
  •  Risk & Quality Applications: Tuesday 10:30 a.m., December 4

How to Enroll in the Availity Learning Center (ALC) 

  1. Log in to Availity Essentials.
  2. Select Help & Training > Get Trained.
  3. The ALC will open in a new browser tab. If it does not, check browser settings to allow for pop-ups and redirects from apps.availity.com and availitylearning.learnupon.com.
  4. Select the Sessions tab.
  5. Select the View Course button next to the webinar.
  6. Select the Enroll button.

Availity Questions?

If you need assistance with registering for Availity Essentials, please call Availity Client Services at 1-800-AVAILITY (1-800-282-4548). Assistance is available Monday through Friday, 8 a.m. to 8 p.m. Eastern.

Sunshine Health Questions?

If you have any questions, please call Sunshine Health Provider Services at 1-844-477-8313 or visit the Secure Provider Portal. Our Provider Engagement staff can also answer questions. Visit the Find Your Account Manager tool to find who supports your specialty and region. Keep up with the latest Sunshine Health provider updates by reviewing and bookmarking Provider News.

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