Important Contact Information
Member Helpline
1-855-463-4100
Available 24 hours
Member Help Line TTY
1-800-955-8770
Available 24 hours
| Service | Contact Information |
|---|---|
| Transportation Services (Non-Emergency) | Reservations and Ride Assist (Where’s My Ride?): 1-844-352-0414 (TTY 711) |
| HearUSA (Hearing Services) | |
| Pharmacy Services | 1-800-460-8988 |
| Florida Care Management Services Agency | |
| Long-term Care PDO | 1-877-659-4500 |
Disease Management | 1-800-942-4008 |
Nurse Advice Line | 1-855-463-4100 |
Dental Services | Contact your case manager directly or call 1-855-463-4100 for help with arranging these services. |
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults | 1-800-96-ABUSE (1-800-962-2873) TTY: 711 or 1-800-955-8771 |
For Medicaid Eligibility |
TTY: 711or 1-800-955-8771 |
To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility | |
To request a Medicaid Fair Hearing |
1-239-338-2642 (fax) |
To file a complaint about Medicaid services |
TTY: 1-866-467-4970 |
To find information for elders | |
To find out information about domestic violence |
TTY: 1-800-787-3224 |
To find information about health facilities in Florida | FloridaHealthFinder.gov |
To find information about urgent care | Call Member Services, check your Sunshine Health Provider Directory, or go to SunshineHealth.com and click “Find A Provider.” |
For an emergency | 911 Or go to the nearest emergency room |