Important Contact Information

Member Helpline

P.O. Box 459089
Fort Lauderdale, FL 33345-9089

SERVICE	CONTACT INFORMATION
ModivCare (Transportation)	Reservations: 1-877-659-8412 Ride Assist (Where’s My Ride?): 1-877-659-8413
HearUSA (Hearing Services)	1-855-242-4935
Pharmacy Services	1-800-460-8988
Disease Management	1-800-942-4008
Nurse Advice Line	1-866-796-0530
Dental Services	Contact your case manager directly or call 1-866-796-0530 for help with arranging these services.
To report suspected cases of abuse, neglect, abandonment, or exploitation of children or vulnerable adults	1-800-96-ABUSE (1-800-962-2873) TTY: 711 or 1-800-955-8771 DCF Abuse Hotline
For Medicaid Eligibility	1-866-762-2237 TTY: 711 or 1-800-955-8771 DCF Medicaid
To report Medicaid Fraud and/or Abuse or to file a complaint about a health care facility	1-888-419-3456 AHCA Medicaid Fraud and Abuse Complaint Form
To request a Medicaid Fair Hearing	1-877-254-1055 1-239-338-2642 (fax) MedicaidHearingUnit@ahca.myflorida.com
To file a complaint about Medicaid services	1-877-254-1055 TTY: 1-866-467-4970 AHCA Florida Medicaid Complaints
To find information for elders	1-800-96-ELDER (1-800-963-5337) Department of Elder Affairs
To find out information about domestic violence	1-800-799-7233 TTY: 1-800-787-3224 National Domestic Violence Hotline
To find information about health facilities in Florida	FloridaHealthFinder.gov
To find information about urgent care	Call 1-866-796-0530 or learn about Accessing Care
For an emergency	9-1-1 Or go to the nearest emergency room