Get Rides to Medical Appointments – At No Cost to You
To help you get healthy and stay healthy, we can provide rides to your medical appointments at no cost to you.
Alivi provides transportation for Sunshine Health Medicaid members. There are no limits to the number of trips during the year between medical appointments, healthcare facilities or pharmacies.
Call Alivi reservations at 1-888-588-9413 between 8 a.m. and 5 p.m. Monday through Friday. (TTY: 711) Requests must be made 24 hours in advance.
Yes. You, a relative, caregiver or facility staff member can schedule rides.
Call Alivi at 1-888-588-9413 (TTY 711) to change or cancel a trip between 8 a.m. and 5 p.m. Monday through Friday. The line is staffed 24 hours a day, seven days a week for discharges or urgent/same day trips.
If you encounter problems, please call Alivi at 1-888-588-9413 (TTY 711). The line is staffed 24 hours a day, seven days a week.
- Transportation to and from all your medical appointments. This could be on the bus, a van that can transport people with disabilities, a taxi or other kinds of vehicles.
- We cover the following services for members who have no transportation:
- Out-of-state travel
- Transfers between hospitals or facilities
- Escorts when medically necessary
Prior authorization is required for trips over 100 miles.
You must not have another means of transportation to qualify.
Yes. Reimbursement is available per mile. To qualify for reimbursement, you must call Alivi at 1-888-588-9413 (TTY 711) Monday through Friday between 8 a.m. and 5 p.m. Eastern. All reimbursement requests can be made up to 30 days in advance but no later than the day of the appointment. Back dated mileage reimbursements are not allowed.
When you call in your reservation, you should provide the vendor with the name and mailing address of the person to whom the reimbursement is to be made payable. Once the trip is verified, you will be issued a Reference Number. This Reference Number becomes your Mileage Reimbursement Trip/Job number. You will only be reimbursed for trips on your Mileage Reimbursement Trip Log that includes this number.
You must not have another means of transportation to qualify. Gas mileage reimbursement is an option if you have someone that can assist with transportation. Members, spouses or parents/guardians cannot get gas mileage reimbursement.
All Mileage Reimbursement Trip Logs should be mailed to Alivi for payment at:
Alivi Claims Department
7205 Corporate Center Drive, Suite 404
Miami, FL 33126
Each log must be filled out correctly and completely before you will be reimbursed. Fields include the trip date, medical provider name and phone number, physician/clinician signature, and total number of miles driven associated with that particular visit. Each date of service must have a physician or clinician signature in order for the reimbursement to be approved and must be confirmed with the physician’s office before payment will be made.